Privacy Policy
At Bestie’s Bags, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.
By using our website, you agree to the practices described in this Privacy Policy..
Bestie’s Bags is a UK-based business specialising in handmade crochet bags, bag charms, and accessories.
If you have any questions about this Privacy Policy or how your information is used, please contact us at:
Email: hello@bestiesbags.co.uk
Information We Collect
We may collect and process the following information:
Personal Information
When you place an order, contact us, or subscribe to our communications, we may collect:
- Full name
- Email address
- Telephone number
- Billing address
- Delivery address
- Payment information
- Order history
Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Website usage statistics
- Cookies and similar technologies
How We Use Your Information
We use your information to:
- Process and fulfil orders
- Deliver products and services
- Communicate regarding orders and enquiries
- Provide customer support
- Improve our website and customer experience
- Send marketing communications where permission has been given
- Meet legal and regulatory obligations
Marketing Communications
If you choose to subscribe to our newsletter or marketing updates, we may send information about:
- New product launches
- Seasonal collections
- Promotions and special offers
- News and updates from Bestie’s Bags
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.
Payment Security
We do not store or have access to your full payment card details.
Payments are processed securely through trusted third-party payment providers who use industry-standard security measures to protect your information.
Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share information with trusted third parties only when necessary to:
- Process payments
- Deliver orders
- Provide website hosting and technical services
- Meet legal requirements
All third-party service providers are required to handle your information securely and in accordance with applicable data protection laws.
Cookies
Our website may use cookies and similar technologies to improve functionality and enhance your browsing experience.
Cookies may be used to:
- Remember user preferences
- Analyse website traffic
- Improve website performance
- Support shopping cart functionality
You can manage or disable cookies through your browser settings at any time.
Data Retention
We retain personal information only for as long as necessary to:
- Fulfil orders
- Provide customer support
- Meet legal, accounting, and tax obligations
- Resolve disputes and enforce agreements
When information is no longer required, it will be securely deleted or anonymised.
Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children without appropriate consent.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or website functionality.
Any updates will be published on this page along with the revised effective date.
Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact:
Bestie’s Bags
Email: hello@bestiesbags.co.uk
We are committed to protecting your privacy and ensuring your personal information is handled securely and transparently.