Terms & Conditions
Welcome to Bestie’s Bags. By accessing and using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing an order.
About Us
Bestie’s Bags is a UK-based business specialising in handmade crochet bags, bag charms, and related accessories.
Throughout these Terms & Conditions, “we”, “our”, and “us” refer to Bestie’s Bags, while “you” and “your” refer to the customer using our website.
Products
All of our products are handmade and may vary slightly in appearance, colour, size, or finish from the images displayed on our website.
We make every effort to ensure product descriptions, photographs, and pricing are accurate. However, slight variations may occur due to the handmade nature of our products and differences in screen displays.
Charms are not suitable for young children as they contain small parts which may be a choking hazard.
Orders
By placing an order, you confirm that:
- You are at least 18 years old or have permission from a parent or guardian.
- The information provided during checkout is accurate and complete.
- You are authorised to use the payment method provided.
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order if necessary.
Pricing & Payment
All prices displayed on our website are shown in GBP (£).
Payment must be received in full before your order is processed and dispatched.
We reserve the right to change prices at any time without prior notice. Any price changes will not affect orders that have already been placed and confirmed.
Shipping & Delivery
We aim to dispatch orders as quickly as possible. Delivery times are estimates only and may vary depending on location, courier services, and seasonal demand.
Bestie’s Bags cannot be held responsible for delays caused by postal services, customs procedures, weather conditions, or circumstances beyond our control.
Customers are responsible for ensuring that delivery information is entered correctly at checkout.
Returns & Refunds
We want you to be happy with your purchase.
If you are not satisfied with your order, please contact us within 14 days of receiving your item.
To be eligible for a return:
- Items must be unused and in their original condition.
- Items must be returned in their original packaging where possible.
- Personalised or bespoke products cannot be returned unless faulty or damaged.
Refunds will be processed once the returned item has been received and inspected.
Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.
Personalised & Custom Orders
Custom-made, personalised, or bespoke products are created specifically to your requirements.
Because of their personalised nature, these items are generally non-refundable unless they arrive damaged, defective, or incorrect.
Please carefully review all customisation details before placing your order.
Intellectual Property
All website content, including text, photographs, graphics, logos, product descriptions, and designs, remains the property of Bestie’s Bags unless otherwise stated.
No content may be copied, reproduced, distributed, or used without prior written permission.
Limitation of Liability
To the fullest extent permitted by law, Bestie’s Bags shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Nothing in these Terms & Conditions excludes any rights that cannot legally be excluded under applicable consumer protection laws.
Privacy
Any personal information collected through our website will be handled in accordance with our Privacy Policy.
We are committed to protecting your privacy and processing your information responsibly.
Changes to These Terms
We reserve the right to update or amend these Terms & Conditions at any time.
Any changes will become effective immediately upon publication on this website.
Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Email: hello@bestiesbags.co.uk
We will be happy to assist with any queries regarding your order or use of our website.